We receive your order
Once payment is confirmed, you will receive an order confirmation email. Please check the product, quantity and delivery address carefully.
Fast Shipping & Safe Delivery!
Here's what happens after you place an order — from processing and tracking to delivery updates and help when a parcel takes an unexpected detour.
Your order journey
What happens after checkout?
Delivery estimates can vary by destination, product availability and carrier conditions. The clearest estimate for your order appears during checkout and in the updates sent afterward.
We prepare it for the journey
Your order moves into processing and packing. Some orders may be dispatched in more than one parcel when products are stored or fulfilled separately.
Your parcel is dispatched
When tracking is available, we send a shipping confirmation with the carrier details and tracking link. Tracking may take a little time to begin updating.
Need help with an order? →Timing & expectations
A realistic delivery picture.
Shipping time is made up of order processing plus the carrier's transit time. Weekends, holidays, severe weather, high-volume periods and remote destinations may add extra time.
From placed to delivered
Order placed
Your confirmation is sent after checkout.
Processing & packing
The order is checked, prepared and handed to the carrier.
In transit
The carrier moves the parcel through its delivery network.
Delivered
Tracking should show the final delivery scan or location.
Before you order
Review the delivery information shown at checkout because available services and charges can depend on the destination and basket.
- 01 Shipping charges are calculated at checkout.
- 02 Delivery estimates are not guaranteed arrival dates.
- 03 Carriers may require a safe place, signature or collection.
- 04 Separate parcels can arrive on different days.
Ordering for a birthday or school event?
Allow extra time for carrier delays and seasonal demand.
Shipping charges
Available shipping methods and charges are shown during checkout before payment. Costs can vary according to the delivery destination, order size, product type and the service selected.
Any taxes, duties or additional destination charges that apply will be handled according to the information displayed at checkout and the rules of the destination.
Tracking your order
When a tracked service is used, the tracking link is sent in your shipping confirmation email. Please allow time after dispatch for the carrier's first scan to appear.
Tracking information is provided by the delivery carrier and can occasionally update late, skip a scan or display an estimated date that later changes.
Cannot find the email? Check your spam or promotions folder, then contact us with the email address used at checkout and your order number.
Address changes and corrections
Please check your address carefully before completing checkout. Contact us immediately when a correction is needed. We will try to help, but an address cannot always be changed once processing or fulfilment has started.
Customers may be responsible for additional costs or delays caused by an incorrect, incomplete or inaccessible delivery address.
Delays, missed delivery and collection
Carrier delays can happen because of weather, seasonal demand, local disruption, customs checks or other circumstances outside our direct control. When tracking is available, it is usually the fastest source of current delivery information.
If delivery is attempted, follow the carrier's instructions for redelivery, safe-place delivery or collection. Parcels that are not collected may be returned to the sender and could require additional shipping arrangements.
International and remote-area delivery
Availability, transit time and charges depend on the destination and are shown when supported at checkout. International orders can be delayed by customs or local carrier processing.
The recipient may need to provide information to customs or the local delivery provider. Any applicable import duties, taxes or handling fees are governed by the destination's rules unless checkout states otherwise.
Lost, damaged or incorrectly delivered parcels
If tracking shows delivered but you cannot locate the parcel, first check the delivery location, household members, neighbours, reception or any carrier notice. Some parcels are scanned shortly before the final handover.
For a parcel that appears lost, arrives damaged or contains the wrong items, contact us promptly with your order number, a description of what happened and clear photos when relevant. Keep all packaging until our team confirms the next step.
Damaged box? Photograph the outer package, shipping label, internal protection and affected product before discarding anything.
Last updated July 2026. Delivery availability, costs and estimates are confirmed at checkout and may vary by order and destination.
Where is my order?
Send us the details. We'll help trace the journey.
Include your order number, delivery postcode and a short explanation. For damaged deliveries, add clear photos of the parcel and product.
Contact support →ET
Quick answers
Delivery questions, unpacked.
A few useful answers while your order is on the move.
The estimate for your destination and available service is shown at checkout. Carrier conditions can affect the final arrival date.
A tracking number can be created before the first carrier scan. Allow some time after the dispatch email, especially around weekends and holidays.
Contact us immediately. We will try to help, but changes cannot be guaranteed once processing or fulfilment has begun.
Some products may be sent separately. Check your shipping emails for additional parcel or tracking information.
Take clear photos of the outer box, label, packaging and product, keep everything together and contact support with your order number.