Have a question about a return or need a refund? Our friendly team is here for you and your little ones.
Please contact us before sending anything back. That lets us check the details, confirm the best resolution and give you the correct return instructions.
Share your order number, the product name and a short note. For damaged, faulty or incomplete products, include a few clear photos.
Email our support team →A member of our team will check your request and explain the best next step—whether that is a return, replacement, exchange or another solution.
Once the return is approved and processed, the applicable refund is sent to your original payment method, or the agreed replacement is arranged.
Most change-of-mind returns are straightforward when the toy is unused and complete. Here is a quick guide before you contact us.
If something arrives damaged, faulty or incomplete, contact us within 30 days. Include your order number and clear photos of the product, packaging and affected parts.
After reviewing the information, we will explain the appropriate replacement, refund or other resolution available for the approved claim.
Once an approved return reaches us and is inspected, we will email you with the outcome. Approved refunds are issued to the original payment method.
Your bank or payment provider may take additional time to display the funds after the refund has been issued.
Please wait for our instructions before posting anything. Return-shipping responsibility depends on why the item is being returned.
For approved damaged, faulty or incomplete orders, our team will explain the no-cost resolution available to you. For eligible change-of-mind returns, return-delivery costs may be the customer’s responsibility.
For safety, hygiene and product-integrity reasons, some opened, used, personalised, clearance or final-sale items may not be returnable. Eligibility also depends on the product condition and any information shown on its product page when purchased.
Orders can move into processing quickly. Contact us as soon as possible if you need to change or cancel an order. We will always try to help, but changes cannot be guaranteed once fulfilment has started.
No scripts and no confusing forms. Send us your order number and a short explanation, and a real member of our support team will guide you.
Contact support →A few useful answers before you start a request.