Frequently Asked Questions
We're here to help! Find answers to the most common questions about our toys, orders, shipping, returns, and more.
Orders & Shipping
Available delivery services and charges depend on your destination and are shown at checkout before payment. See our Shipping & Delivery information.
Available shipping methods and charges are shown at checkout based on your destination and order. See our Shipping & Delivery information.
When a tracked service is used, the shipping confirmation includes a tracking link. Allow time after dispatch for the carrier’s first scan to appear.
Enter your delivery destination at checkout to see whether a shipping service is available and what it costs. See our Shipping & Delivery information.
When a tracked service is used, carrier details and a tracking link are included in the shipping confirmation.
Return eligibility depends on the item, its condition and order details. Review our Returns & Refunds information and contact us before sending anything back.
Please contact us with your order details before sending anything back so we can confirm the next steps.
Return timeframes depend on the item and reason. Review our Returns & Refunds information for the applicable conditions.
Approved refunds are issued to the original payment method. The time for funds to appear depends on your bank or payment provider.
Some opened, used, personalised, clearance or final-sale items may not be returnable. Eligibility depends on the item condition, order details and applicable consumer rights.
Please contact us promptly with your order number and clear photos. We will review the details and explain the resolution available for an approved claim.
Please review our current Returns & Refunds Policy for eligible return, refund or replacement options and their conditions.
Yes. Toys are made to meet safety standards for their age group, so always follow the recommended minimum age on the page.
Our toys use non-toxic finishes from reputable makers; check the product page for specifics like BPA-free plastics.
Yes, they use smooth, child-safe wood with non-toxic finishes, built to last for the ages listed.
We provide you with toys that are made to comply with US regulations such as CPSC and ASTM F963.
Toys with small parts carry age warnings, which is why many are for ages 3 and up; always follow the minimum age.
Check the recommended minimum age, which covers both development and small-part safety, plus baby ranges like 0 to 3 months.
It varies by product; check the individual page or packaging for battery type and whether they are supplied.
Cleaning guidance varies by product and material. Follow the care instructions on the product or its packaging.
Yes. We prioritize well-made toys, and many wooden classics last long enough to become family keepsakes.
Please contact us promptly with your order number and a photo so we can review the issue and explain the next steps.
Available payment methods are shown during Shopify checkout before you place your order.
Payment details are handled during Shopify checkout by the payment methods available for your order.
Yes. Enter it in the discount field at checkout; usually one code applies per order.
Check the product page and checkout for any gift options available for your order.
Check the product page and checkout for any gift-message options available for your order.
Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible after processing or fulfilment has begun.
Please contact us with the products and quantities you are interested in, and we can let you know what options are available.
STEM kits, Montessori wooden toys, science labs, and craft sets are reliable picks; a gift card also lets them choose.
Many families choose our sensory toys and busy boards for tactile play; they are not medical devices, so pick based on your child's needs.
Counting peg boards, ten-frame sets, and pattern blocks make numbers concrete and build early number sense.
Phonics spinning blocks, talking flash cards, and CVC word-building toys help children link letters to sounds.
Building sets, science kits, drawing projectors, phonics blocks, and coding robots keep kids engaged without a screen.
Wooden activity cubes, bead mazes, busy books, and Montessori 3-in-1 sets, all safe and suited to age-one development.
Busy boards, bead mazes, peg boards, construction kits, and pattern blocks all strengthen little hands and coordination.
Electronics and circuit kits, coding robots, building sets, microscopes, and physics kits, organized by age on our site.
Check the recommended age on each page, then match it to your child's interests and the skills you want to build.
Email us at
info@educationaltoys.com or use the contact form on our site for product help or order questions.
Yes, including newborn sensory kits and Montessori baby toys made for stages like 0 to 3, 4 to 6, and 7 to 9 months
Every stage, from newborn (0 to 3 months) through toddler, preschool, and school-age up to 12 and up. Each page lists a recommended age.
Yes. Well-designed toys support motor skills, language, early math, and problem-solving; each listing states the skills it builds.
Both. We stock Montessori toys for independent learning and STEM toys that build science, engineering, and math skills.
Most of our toys are completely screen-free; the few tablet-based learning systems are clearly marked on the product page.
Educational toys are chosen to build real skills like problem-solving, motor coordination, and literacy while children play, not just to entertain.
EducationalToys.com is an online store offering screen-free STEM, Montessori, and learning toys for children from newborn to age 12 and up.
When a tracked service is used, carrier details and a tracking link are included in the shipping confirmation.
Email us with your order number and we will respond quickly to help.
Still need help?
Our friendly team is here for you!